SHIPPING & RETURNS POLICY
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SHIPPING & RETURNS POLICY
Paw Guardian by PZ LABS LLC
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Effective Date: July 22, 2026
Last Updated: July 22, 2026
SHIPPING & DELIVERY
Order Processing
All orders are processed within 1 to 3 business days after receiving your order confirmation email. Orders placed on weekends or public holidays will be processed on the next business day.
Once an order is placed and confirmed, it cannot be cancelled except as required by applicable law or at our sole discretion.
Shipping Destinations & Delivery Times
We ship to the following countries with free shipping and no minimum order requirement:
UNITED STATES (US)
Delivery time: 5 to 12 business days after processing
CANADA (CA)
Delivery time: 5 to 12 business days after processing
UNITED KINGDOM (GB)
Delivery time: 5 to 12 business days after processing
AUSTRALIA (AU)
Delivery time: 5 to 12 business days after processing
NEW ZEALAND (NZ)
Delivery time: 5 to 12 business days after processing
Delivery times are estimates from the date of shipment and are not guaranteed. Delays may occur due to weather conditions, high order volumes, customs processing, or circumstances beyond our control.
Shipping Carriers
Orders are shipped via trusted international carriers depending on the destination, including but not limited to USPS, Canada Post, Royal Mail, DHL, and local delivery partners.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours after receiving this email for tracking information to become available.
You can track your order directly on our tracking page.
Customs, Duties & Import Taxes
For international deliveries, customs duties, taxes, or import fees may be applied by local authorities. These charges are the customer's responsibility and are not included in our prices.
Paw Guardian is not responsible for any delays caused by customs procedures or local regulations.
Incorrect Address or Failed Delivery
We are not responsible for non-delivery due to an incorrect or incomplete shipping address provided at the time of order. If a package is returned to us for this reason, we will contact you to arrange redelivery. Any additional shipping costs will be at your expense.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost, please contact us within 30 days of your order date:
Email: contact@pawguardiandog.com
We will do our best to investigate and resolve the issue as quickly as possible. Response time: within 24 hours.
RETURNS & REFUNDS
Our 90-Day Satisfaction Guarantee or Your Money Back
At Paw Guardian, customer satisfaction is our top priority. We offer a 90-day "Satisfaction Guaranteed or Your Money Back" policy from the date of delivery. If you are not satisfied with your purchase, we will refund your money under the conditions outlined below.
ELIGIBILITY FOR REFUND
You are eligible for a refund if:
• The product has not been opened — meaning the original plastic seal around the bottle is fully intact
• The product is in its original packaging with all accessories in perfect condition
• The product has not been used
• The refund request is made within 90 calendar days of delivery
We do not accept returns or refunds for products that have been opened, even if only the outer plastic seal has been removed.
RETURN AUTHORIZATION REQUIRED
All returns must be authorized in advance. Returns sent without prior approval may be rejected and not eligible for a refund.
HOW TO REQUEST A RETURN
To initiate a return:
1. Contact our customer support team via email at contact@pawguardiandog.com
2. Include your order number, reason for return, and proof of delivery if available
3. Wait for approval — we will respond within 24 hours
4. Once approved, we will provide you with return instructions and the return address
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer, unless the return is due to our error or a product defect.
REFUND PROCESSING
Once we receive your return:
1. We will inspect the package to verify it meets all return conditions
2. If approved, we will process your refund to your original payment method within 2 to 7 business days
3. Depending on your bank, it may take additional business days for the transaction to appear.
DAMAGED PRODUCTS DURING DELIVERY
If your package appears to be damaged upon delivery, we recommend refusing the parcel. It will automatically be returned to us, and a full refund will be issued upon receipt.
If you accept a damaged package, a claim must be submitted within 3 calendar days of delivery.
CONTACT US
For any questions regarding shipping, tracking, or returns:
Email: contact@pawguardiandog.com
Contact Page: /pages/contact
Response Time: We aim to respond to all inquiries within 24 hours.
END OF SHIPPING & RETURNS POLICY
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